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Text, E-mail, and Netiquette

28 April, 2016 - 17:38

Learning Objectives

  1. Discuss the role of text messaging in business communication.
  2. Write effective e-mails for both internal and external communication.
  3. Demonstrate the appropriate use of netiquette.

Text messages and e-mails are part of our communication landscape, and skilled business communicators consider them a valuable tool to connect. Netiquette refers to etiquette, or protocols and norms for communication, on the Internet.