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- What does the term business process mean?
- What are three examples of business process from a job you have had or an organization you have observed?
- What is the value in documenting a business process?
- What is an ERP system? How does an ERP system enforce best practices for an organization?
- What is one of the criticisms of ERP systems?
- What is business process reengineering? How is it different from incrementally improving a process?
- Why did BPR get a bad name?
- List the guidelines for redesigning a business process.
- What is business process management? What role does it play in allowing a company to differentiate itself?
- What does ISO certification signify?
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