Senge emphasizes that we all have mental models of how things work. When our organizations are not functioning properly, he suggests that we need to reconsider our individual and collective mental models. This is not easy to do because
mental models are deeply ingrained assumptions, generalizations, or even picture or images that influence how we understand the world and how we take action. Very often, we are not consciously aware of our mental models or the effects that they have on our behavior. 1
Therefore, change-capable organizations are conscious of their shared mental models, and are adept in revising those mental models when they no longer work properly.