Managers already know that building and conserving resources is vital, whether these are tangible items such as staff, cash, and customers, or intangibles such as reputation and investor support. They also understand that resources are interdependent; a firm’s winning product range is of little value if poor delivery damages its reputation.
Resources thus represent the crucial foundation. Leadership, capabilities, vision, and all the other subtle and complex concepts we bring to bear can improve performance only if they help us win and retain the necessary resources. This chapter will do the following:
- explain the link between resources and performance
- show you how to identify resources, keeping the list down to those few simple items that really matter
- explain how to define and measure resources, giving you the quantitative understanding you need to manage and use resources successfully