| 1. | What are the five components that make up an information system? | |
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a. hardware, software, data, people, process | |
| 2. | What are three examples of information system hardware? | |
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a. There are a number of possible answers: a PC, a printer, a mouse, tablets, mobile phones, etc. | |
| 3. | Microsoft Windows is an example of which component of information systems? | |
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a. It is an operating system, which is a part of the software component. | |
| 4. | What is application software? | |
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a. Software that does something useful. | |
| 5. | What roles do people play in information systems? | |
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a. The text includes examples such as helpdesk support, systems analyst, programmer, andCIO. |
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| 6. | What is the definition of a process? | |
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a. A process is a series of steps undertaken to achieve a desired outcome or goal. |
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| 7. | What was invented first, the personal computer or the Internet (ARPANET)? | |
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a. The Internet was activated in 1969; the personal computer was introduced in 1975. | |
| 8. | In what year were restrictions on commercial use of the Internet first lifted? When were eBay and Amazon founded? | |
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a. Restrictions were lifted in 1991, Amazon was founded in 1994, and eBay was founded in1995. |
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| 9. | What does it mean to say we are in a “post-PC world”? | |
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a. The personal computer will no longer be the primary way that people interact and do business. |
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| 10. | What is Carr’s main argument about information technology? | |
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a. That information technology is just a commodity and cannot be used to gain a competitive advantage. | |
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