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- Write a text message in your normal use of language. It should use all your normal abbreviations (e.g., FWIW, IMHO, LOL), even if not everyone understands them.
- Find an example of an e-mail that you wish you had never sent or received. Rewrite it to eliminate the characteristics that you find problematic. Share it with your classmates.
- Choose at least three e-mails you have sent or received that are good examples of business communication. What makes them good examples? Could they be improved in any way? Share your suggestions with classmates.
- When is e-mail inappropriate? Why?
- Find a “flame war,” or heated discussion in an online forum and note how it is handled. Compare the results with your classmates.
- In your experience, how do people behave when they interact online? Share your observations with your classmates.
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