Available under Creative Commons-NonCommercial-ShareAlike 4.0 International License.
Learning Objectives
- Discuss the role of text messaging in business communication.
- Write effective e-mails for both internal and external communication.
- Demonstrate the appropriate use of netiquette.
Text messages and e-mails are part of our communication landscape, and skilled business communicators consider them a valuable tool to connect. Netiquette refers to etiquette, or protocols and norms for communication, on the Internet.
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