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Remember that a letter has five main areas:
- The heading, which establishes the sender, often including address and date
- The introduction, which establishes the purpose
- The body, which articulates the message
- The conclusion, which restates the main point and may include a call to action
- The signature line, which sometimes includes the contact information
A sample letter is shown in Figure "Figure 14.4".
Figure 14.4 Sample Business Letter
Always remember that letters represent you and your company in your absence. In order to communicate effectively and project a positive image,
- be clear, concise, specific, and respectful;
- each word should contribute to your purpose;
- each paragraph should focus on one idea;
- the parts of the letter should form a complete message;
- the letter should be free of errors.
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