Total quality control is an expansion of quality control from manufacturing to other areas of an organization. The concept was introduced by the American scholar Dr Armand Feigenbaum in the late 1950s. The Japanese adopted this concept and renamed it as company-wide quality control (CWQC). It tries to look for long term solutions rather than responding to short term variations. It focuses on pursuit of quality through elimination of waste and non-value-added process. Also, the concept is to expand quality control beyond the production department. Quality control should be covered all the other departments of an organization such as marketing, design, accounting, human resources, logistics and customer services. Quality is not just the responsibility of production.
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