In total quality management, people believe that the costs incurred by preventive measures can be more than offset by reductions in the appraisal and failure costs. For example, the failure rate can be greatly reduced if the proper training is conducted for new employees. It is believed that the total quality cost will be lowest when there is no non-conformance. This can be achieved through proper implementation of preventive measures. The total quality management view of quality costs is illustrated in Figure 0.3.
Now that you have a broader understanding of quality, attempt the next activity based on this section. The next section will cover the historical background of the development of various quality paradigms.
Please take a moment to work through 1.6.7 Activity 1.4 before you move on to the next section of the module and read the feedback.
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