Available under Creative Commons-ShareAlike 4.0 International License.
There are generally five distinct quality paradigms (ways of thinking about quality and doing quality activities), namely: custom-craft, mass production and sorting, statistical quality control, total quality management (TQM), and techno-craft. These five different quality paradigms are depicted in Figure 1.4 These paradigms have emerged over the years due to changes in the diverse factors of market demands, technology, and social systems, among others.
Let's now look at each of these paradigms more closely.
- 9578 reads
