In this module, you learned about the basic concepts of quality management. Different definitions of quality were discussed. Customer satisfaction and continuous improvement were the two core concepts behind these definitions. Quality management is not something new and we have gone through the history of quality management briefly. In order to compete and win we need to understand the dimensions of quality. Costs of quality were analysed to have a better understanding the performance of an organization in quality management. You have learned the evolution of different quality paradigms developed over the years.
If you would like to learn more on this subject, you are welcome to enrol in SCI S319 Quality Management for Science and Technology offered by the School of Science and Technology of the OUHK.
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