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The total quality management (TQM) paradigm involves customers and suppliers in addition to mass production and statistical methods. It is illustrated in Figure 1.4(d). The production process is similar to that in mass production and sorting paradigm. Nevertheless, the TQM paradigm recognizes the importance of customer focuses on continuous quality improvement in day-to-day processes, aiming at higher product performance, lower cost, and faster delivery than in either the mass production and sorting or the statistical quality control paradigms.
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