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References

5 May, 2016 - 15:00

Crobsy, P (1979) Quality is Free, McGraw-Hill.

Feigenbaum, A (1993) Total Quality Control, 3rd edn, McGraw-Hill.

Garvin, D (1988) Managing Quality: The Strategic and Competitive Edge, The Free Press.

Grant, E and Leavenworth, R (1996) Statistical Quality Control, 7th edn, McGraw-Hill.

Juran, J (1989) Juran on Leadership for Quality, Free Press.

Kolarik, W and Pan, J (1999) Creating Quality: Concepts, Systems, Strategies and Tools, McGraw-Hill.

Murdoch, J and Barnes, J (1986) Statistical Tables for Science, Engineering, Management and Business Studies, Macmillian.

Parasuraman, A, Zeithaml, V and Berry, L (1985) ‘A conceptual model of service quality and its implications for future reseach’, Journal of Marketing, Fall, 44.

http://web2.fujixerox.com.hk/company/index.html.

http://www.hkpetro.com.hk/policy/php.

http://www.iso.org/iso/home/htm.