You are here

Conflict resolution and problem solving

16 February, 2015 - 17:27
Available under Creative Commons-ShareAlike 4.0 International License. Download for free at http://cnx.org/contents/ce6c5eb6-84d3-4265-9554-84059b75221e@2.1

When a student misbehaves persistently and disruptively, you will need strategies that are more active and assertive than the ones discussed so far, and that focus on conflict resolution the reduction of disagreements that persist over time. Conflict resolution strategies that educators and teachers tend to use usually have two parts (Jones, 2004). First, they involve ways of identifying what the” problem is precisely.

Second, they remind the student of classroom expectations and rules with simple clarity and assertiveness, but without apology or harshness. When used together, the two strategies not only reduce conflicts between a teacher and an individual student, but also provide a model for other students to follow when they have disagreements of their own. The next sections discuss the nature of assertion and clarification for conflict resolution in more detail.