Providing accurate but constructive feedback to students is difficult for teachers. Identifying problems in student work and pointing out areas for improvement can undermine students' confidence and motivation. However, students cannot make significant improvements in their work if they do not get accurate information about their strengths and weaknesses. Cohen, Steele and Ross (2002) argue that trust is crucial to this dilemma: students are more likely to respond well to accurate feedback if they trust the teacher and believe that the feedback is not biased. However, if the student distrusts the teacher feedback that points out weaknesses is likely to lower motivation and confidence.
The dilemma of providing trust and accurate feedback that enhances motivation is particularly acute when the students come from a group that has been stereotyped as less competent (e.g. African American, Latino) and the teacher is white. Several studies suggest that feedback that is “wise” can help establish trust and foster motivation even though the feedback includes information about weaknesses. In one study, 45 African American and 48 White College students were asked by a White experimenter to write a letter of commendation for their favorite teacher (Cohen Steele, Ross, 1999).The students were told that the best letters would be published in a journal and that the skills needed were similar to those needed to write an effective college paper. A photo of each student was attached to their draft letter. A week later the students returned for the second session of the study and were given one of three types of feedback:
- Unbuffered criticism: Spelling and grammatical errors were marked as well as some shortcomings in the writing (e.g. stylistic concerns). Also two check marks acknowledging good points were included.
- Criticism and positive buffer: In addition to the criticism described for the unbuffered group, students were told that they did a good job and made a number of good points.
- Wise feedback: Criticism, positive buffer, and assurance. In addition to the criticism and positive buffer described above, students were also told that the person critiquing the letter believed that the student could meet the high standards needed for publication.
The researchers assessed how biased the students believed the reviewer was, how motivated students were to revise the letter, and how much students identified with writing skills. All students were less motivated and identified less with writing if they received unbuffered criticism. However, for White students the distinction between criticism with positive buffer vs the wise feedback was not as important as it was for African American students. The group of African American students who received wise feedback was more motivated, identified more with writing, and was significantly less likely to believe the reviewer was biased than the groups that received the other forms of criticism.
This study suggests that the kind of feedback given is important: unbuffered criticism is associated with lower motivation for all students. However, for African American students who grow up amidst negative stereotypes about their competence, feedback that promotes motivation, needs to include three components: some positive comments, criticism that identifies specific weaknesses, and comments that make it clear the teacher believes the student can do well.
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