These are attributes that most of the products in a category usually have. They are the basic features found in a product or service. They help to define the prototypical product. A product is something that is tangible and it does something and has a function. 1 For example, it provides sustenance; it provides security and comfort; it helps us to complete some task; it helps us to learn and adapt; and it helps us to change location, communicate, and network. The product should do what it is meant to do, with certain features that are compelling and functional. These features with their accompanying functionality are “must-haves” for a product or service to be minimally acceptable, and preferably strongly desired. If a product does not possess these essential features and functionality, it might be eliminated from consideration. For example, an auto global positioning system (GPS) should have the ability to enter an address and display how long it will take to get to a location; a word processor should have spell-checking capabilities; and a movie theater should sell treats.
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Points of Parity and Must-Haves (POPS)
- Front Matter
- Body Matter
- Back Matter