Key Takeaways

KEY TAKEWAYS

• A text message is a brief written message sent and received using a digital device. It is useful for informal, brief, time-sensitive communication.
• E-mail is useful for both internal and external business communications. The content and formatting of an e-mail message should reflect professionalism and follow the rules of netiquette.
• Social customs that exist in traditional, live, human interaction also influence the rules and customs by which we interact with each other in the online environment.