Learning Objective
- Describe some common barriers to written communication and how to overcome them.
In almost any career or area of business, written communication is a key to success. Effective writing can prevent wasted time, wasted effort, aggravation, and frustration. The way we communicate with others both inside of our business and on the outside goes a long way toward shaping the organization’s image. If people feel they are listened to and able to get answers from the firm and its representatives, their opinion will be favorable. Skillful writing and an understanding of how people respond to words are central to accomplishing this goal.
How do we display skillful writing and a good understanding of how people respond to words? Following are some suggestions.
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