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Gary, This was a very enjoyable post. Although I have occasionally had overall responsibility for IT departments, I have never directly managed an IT service unit. As a general and program manager, have always been supported by IT groups and have depended on their ability to meet program and organizational needs. It sounds to me that the experience that you have had with Bedework (a successful OSS project) could improve ones ability to better support internal projects and work units. Thank you! Ken
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