Many of the capabilities of digital image processing systems were explored in E-Business. Here, we take a brief look at the use of digital image processing systems in the RC process. Because of the amount of paper documents that traditionally flowed through the RC process, the ability to quickly scan, store, add information to, and retrieve documents on an as-needed basis can significantly reduce both labor costs for filing and the physical storage space and structures necessary for storing paper-based files.
|
|
Here is how digital image processing systems typically work. Given the abundance of digital image documents that rapidly stack up in a large payment processing center, these documents need to be organized and filed away (much like their paper counterparts). Electronic folders are created to store and organize related documents. The folders are retrievable via their electronic tabs. As a result, the image storage and retrieval processes logically parallel the same processes used in traditional paper systems, without the headache of storing the mounds of paper and having to deliver requested documents by hand across the building or even across the world. Likewise, if a customer contacts a customer service representative, the representative can quickly retrieve the digital image of each customer statement and provide the customer a timely response—avoiding wasted time with retrieving paper documents and possible call-backs to the customer. Specific examples from practice are discussed in Technology Application 11.1. We will take another look at the use of digital image processing during the controls discussion later in this chapter. |
- 2318 reads
