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Emotional Intelligence

2 March, 2015 - 10:41
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Emotional intelligence has been defined in the literature as the awareness of and ability to manage one's own emotions as well as the emotions of others (Salovey & Mayer, 2000). Salovey and Mayer described emotional intelligence as a motivational force and a means of effectively managing human interactions. Goleman (1995) added that emotional intelligence includes the ability to analyze and understand relationships, take someone else's perspective, resolve conflicts, and manage one's own anger.