A simple questionnaire can be used to assess the potential of a job for redesign.
Select a job that is giving you problems (absenteeism, turnover, poor performance) and answer each of these questions for it, on a scale of 1 to 6, where 1 equals a great deal and 6 equals very little. Place your answer in the appropriate space.
Skill variety
- How much variety is there on the job? To what extent does the employee performing the job have the chance to do different things?
- Does the job offer the chance to develop new skills and to advance in the company?
Task identity
- To what extent does the job involve a whole and identifiable piece of work with a beginning and an end?
Task significance
- Does this job affect guest satisfaction?
- How important is this job to other people? Does it affect others' lives?
Autonomy
- Does the job enable a person to be creative and imaginative, to use initiative?
- Are there different ways of doing the job? Is there flexibility in job performance?
Feedback
- To what extent are the supervisor and co-workers able and willing to let the employee know how well he or she is doing?
- How much does the job itself, or actually doing the job, let the employee know how well he or she is doing?
Total score:
Analysis
Jobs that receive a total score of 45 to 54 are candidates for a job redesign program; they have high potential to be enlarged or enriched. Jobs that score between 9 and 18 rank low in job redesign potential.
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