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Communicating with parents and caregivers

16 February, 2015 - 17:16
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Since parents and caregivers in a sense “donate” their children to schools (at least figuratively speaking), teachers are responsible for keeping them informed and involved to whatever extent is practical. Virtually all parents understand and assume that schools are generally intended for learning. Detailed communication can enrich parents' understanding, of how learning is addressed with their particular child's classroom, and show them more precisely what their particular child is doing. The better such understanding in turn encourages parents and caregivers to support their child's learning more confidently and “intelligently”. In this sense it contributes indirectly to a positive learning environment in their child's class.

There are various ways to communicate with parents, each with advantages and limitations. Here are three common examples:

  • A regular classroom newsletter: A newsletter establishes a link with parents or caregivers with comparatively little effort on the part of the teacher. At the beginning of the year, for example, a newsletter can tell about special materials that students will need, important dates to remember (like professional development days when there is no school), or about curriculum plans for the next few weeks. But newsletters also have limitations. They can seem impersonal, and they may get lost on the way home and never reach parents or caregivers. They can also be impractical for teachers with multiple classes, as in high school or in specialist subjects (like music or physical education), where each class follows a different program or curriculum.
  • Telephone calls: The main advantage of phoning is its immediacy and individuality. Teacher and parent or caregiver can talk about a particular student, behavior, or concern, and do it now. By the same token, however, phone calls are not an efficient way for informing parents about events or activities that affect everyone in common. The individuality of phoning may explain why teachers often use this method when a student has a problem that is urgent or unusual”as when he has failed a test, missed classes, or misbehaved seriously. Rightly or wrongly, a student's successes tend not to prompt phone calls to the student's home (though in fairness students may be more likely to tell parents about their successes themselves, making it less essential for the teacher to do so).
  • Parent-teacher conferences: Most schools schedule periodic times”often a day or evening per term” when teachers meet briefly with parents or caregivers who wish to meet. Under good conditions, the conferences have the individuality of phone calls, but also the richness of communication possible only in face-to-face meetings. Since conferences are available to all parents, they need not focus on behavior or academic problems, but often simply help to build rapport and understanding between parents or caregivers and the teacher. Sometimes too, particularly at younger grade levels, teachers involve students in leading their own conferences; the students display and explain their own work using a portfolio or other archive of accumulated materials (Benson & Barnett, 2005; Stiggins & Chappuis, 2005). In spite of all of these advantages, though, parent-teacher conferences have limitations. Some parents cannot get to conferences because of work schedules, child care, or transportation problems. Others may feel intimated by any school-sponsored event because they speak limited English or because they remember painful experiences from their own school days.