Available under Creative Commons-ShareAlike 4.0 International License.
Editor: Michael J Pesch (St Cloud University, USA)
Reviewer: Ronald F Farina (Daniels College of Business, University of Denver, USA)
Learning objectives
- understand the role of operations management in organizations
- differentiate between strategic and tactical operations decisions
- describe the key operations management decisions faced by managers
- understand three of the most important operations management practices: Total Quality Management, Supply Chain Management, and Just-in-Time/Lean Operations
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