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Operations management

10 May, 2016 - 16:05

Editor: Michael J Pesch (St Cloud University, USA)
Reviewer: Ronald F Farina (Daniels College of Business, University of Denver, USA)

Learning objectives

  • understand the role of operations management in organizations
  • differentiate between strategic and tactical operations decisions
  • describe the key operations management decisions faced by managers
  • understand three of the most important operations management practices: Total Quality Management, Supply Chain Management, and Just-in-Time/Lean Operations