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LEARNING OBJECTIVES
- Identify methods for determining client expectations.
- Identify methods for clarifying values and determining differences.
- Describe the importance of dealing fairly with the client.
Two of the sources of dissatisfaction in personal and business interactions are unmet expectations and a misunderstanding or ignorance of the values held by the other party. The project manager needs to avoid having a dissatisfied client due to a clash of values or a failure to meet expectations.
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