Available under Creative Commons-NonCommercial-ShareAlike 4.0 International License.
LEARNING OBJECTIVES
- Describe the historical events and forces that led up to today’s emphasis on quality as a competitive requirement.
- Describe quality awards in Japan and the United States.
- Describe quality programs and standards such as TQM, Six Sigma, and ISO 9000.
- Describe and calculate the cost of quality.
Quality management is an approach to work that has become increasingly important as global cooperation and competition have increased. A review of the history of quality management explains why it is so important to companies and why clients often require projects to document their processes to satisfy quality standards.
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