Mara & Michael, First, great post and comments. While reading through this post what struck me was the fact that at many universities (I am using Penn State World Campus as a reference, but I do not think that we are unique) there is an opportunity for:
- a learning designer, educational technologist, and faculty member to work together and provide insights into the user experience with the learning management and course authoring environment every time a course is developed and refined,
- a student, faculty member, and learning designer to get input on the user experience when a course is taken, and
- general information to be collected continuously on user experience by user support, customer services, and other points of learner and faculty contact.
Much of the work that we do around learning design, development, and “delivery” has a relatively predictable and reliable workflow. How might an OSS project take advantage of all this user contact and predictable workflow to learn about and improve user experience? Note that software designers and developers are not included in our regular work processes. In your opinion, do you believe that there are certain qualities that an OSS project/community will process that will make it better at improving user experience? If so, what do you think some of those qualities might be?
Thanks!
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