As you might expect from an open source tool set, both of these tools are highly extensible. We have been able to write and adapt agents to interface with them, with the exception of our database monitoring, and we have been able to monitor and trend all our services.
I spoke above about getting the culture right, putting these critical volumes onto big flat screens, making them obvious to everyone in your operations and service team. This was the single most important cultural change we made next to implementing an ITIL service culture.
The real question here is how we've been allowed to put all this instrumentation all over our application. Most government contracts are outsourced, but we chose to in-source our operations and development teams.
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