There were a few more general comments about model and what factors associated with specific OSS products/communities allow for a good commercial service support model. The conversation never really gained much traction, which is unfortunate. I think that the topic is incredibly important for OSS communities as well as organizations that adopt OSS into their core business systems, and customer facing parts of their value chain. So, in a while, I am going to take another stab at this topic and see if we can get a little more teased out of it. For now, I think that Stuart has provided some nice conceptual points to hang on to, and some foundation to build from, which are very important for a dialog that is still under exploration and development. Any suggestions for authors or approaches to expand on this topic would be greatly appreciated!
Thanks again to Stuart for his interesting and insightful post and responses. I also want to extend a big thank you to Steve Foerster for adding to the post, and other folks who have been reading along. On May 1st, Joel Thierstein, who serves as the Associate Provost for Innovative Scholarly Communication at Rice University and Executive Director of Connexions 1 will be posting on “The Role Of University Faculty In The OER World.” The schedule for the series can be found on WikiEducator 2.
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