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Looking back on what I have written it's a bit rambling, however the key points I want to make are.
- Don't confuse running a Service and running an application. Monitoring and non-functional requirements such as usability, supportability, maintainability, availability make the difference.
- Monitoring and its application is critical in running a service
- Getting a technology strategy that supports the business and recognizes that once started it's often expensive to change.
- In-sourcing /out-sourcing right-sourcing will impact what you have control of.
- Open source tools can be used to run world class infrastructure.
I hope you found something to make you think in this piece. We live in amazing times. The richest person in the world 10 years ago did not have one tenth of the knowledge we now have at our fingertips. Lastly, in the words of my favourite bumper sticker of all time, if you think that education is expensive try ignorance.
Its beholding on me to state that the views expressed in this piece are my own and do not necessarily represent those of my organisation.
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