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Dick, First, thank you for this post. I am interested is teasing out connections between your use of OSS, technology strategy, and impact on how the Ufi / learndirect supports learners. Referring back to one of your summary points:
Getting a technology strategy that supports the business and recognizes that once started it'soften expensive to change.
I am wondering if your use of open source software has influenced your technology strategy formally, and if there is any explicit connection in the formal technology strategy and the organization's strategy involving education services.
Cheers
Ken
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