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Countless operations decisions that have both long-term and short-term impacts on the organization’s ability to produce goods and services that provide added value to customers must be made. If the organization has made mostly good operations decisions in designing and executing its transformation system to meet the needs of customers, its prospects for long-term survival are greatly enhanced. Major operations decisions areas include inventory, capacity, quality, scheduling, process type, technology, location, layout, and supply chain management. Each of these nine decision areas will be discussed in this section.
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