Operations management is a strategic function of the organization that produces the goods and services that are offered to the customer. Operations decisions determine how well these goods and services meet the needs of the organization’s target market, and consequently, whether the organization will be able to survive over the long term.
This chapter concludes with discussions of three “Special topics” in operations management that deserve special attention because they are widely acknowledged as “best practices” for successful organizations. They include Total Quality Management, Supply Chain Management, and Just-In-Time/Lean Operations.
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