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From the sessions in step three, several performance standards were agreed upon and announced, completing the four-step process:
- Mission: To provide quality management services for the benefit of our clients and for the increased long-term profitability of the company.
- Premise: We will be held accountable for achieving our mission with honesty and integrity through established performance standards. The degree of achievement of performance standards will be recognized by a change in the level of responsibility, compensation, and continued employment.
- Communication and feedback: The timely, accurate, and appropriate exchange of information.
- Planning: The development and execution of short-term and long-term strategies based on anticipated economic climate, market position, and physical condition of the property.
- People development: The training, education, and coaching of individuals to enable them to realize their full potential to accomplish the operations mission.
- Hospitality: The behavior on our part that results in our guests feeling welcome, being comfortable, and having their needs satisfied.
- Quality environment: The creation of physical surroundings that are pleasant, clean, and secure.
- House profit: The accomplishment of profit objectives through adherence to the budget.
- Basics: The adherence to the required operational controls, procedures, and policies as established in the basics manual.
- Sales: The achievement of budgeted sales through aggressive, innovative, and persistent selling and marketing techniques.
- Food and Beverage: The timely preparation and attractive presentation of quality food and beverages appropriate to the market.
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