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Organizations exist in a dynamic environment. Driven by demands for IT services, competitive business pressures, and opportunities provided by availability of information technology, the Information Services Function (ISF) of the modern organization must adapt its services quickly and continuously. Examples of these demands include:
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Thus, the ISF must align its strategy and objectives to the business’ strategy and objectives and deliver new or modified quality IT solutions in a timely manner. This and the next chapter describe the processes (i.e., management practices, controls) typically employed to develop and modify these IT solutions.
Learning Objectives
- To name the systems development process and its major phases and steps
- To describe how Information Systems are planned, developed, and acquired or modified, so that those systems can be directed at achieving an organization’s objectives
- To explain the importance of managing the systems development process to ensure attainment of development objectives
- To describe the nature and importance of your future involvement in systems development
- To name the goals, plans, tasks, tools, and results of the first two steps in systems development, the systems survey and systems analysis
- To explain the costs of developing, maintaining, and operating an Information System
- To list typical Information Systems benefits
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