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IT Process 7: Deliver Required IT Services

19 January, 2016 - 12:35

This process includes activities related to the delivery of the IT services that were planned by the IT processes in the planning and organization domain, and developed and implemented by the IT processes in the acquisition and implementation domain. Table 8.5 describes some of the key service-delivery activities.

Figure 8.3 Illustration of Program Change Controls 

Review Question

Describe the four phase/shortage locations through which a program under development should pass to ensure good program change control.