The principal activities of the Revenue Collection process are to bill customers, collect and deposit cash received from those customers, record the invoices and cash collections, and inform the general ledger system to make entries for sales and cash receipts. In addition to the billing and cash receipts functions, the RC process manages customer accounts. Activities normally included in this process are sales returns and allowances, account write-offs, and sending periodic statements to customers. This section shows and explains the key event data and master data used by the process.
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