With the conclusion of this chapter, we complete the discussion of the order-to-sales process, as depicted in Figure 11.1. In later chapters, we discuss the interaction of M/S and RC with the other key business processes in an organization.
This chapter presented a number of ways that technology can affect the operations of RC. For example, technology was discussed as a means of solving certain problems regarding cash flow. What’s in the future? We are rapidly moving toward a checkless society. Even cash is becoming less of an accepted medium for payment. Your challenge will be to keep abreast of the ways businesses are affected by the transition from checks and cash to electronic transfers of money.