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To ensure that users make effective use of IT, management should identify the training needs of all personnel, internal and external, who make use of the organization’s information services, and should see that timely training sessions are conducted. To use IT resources effectively, users often require advice and may require assistance to overcome problems. This assistance is generally delivered via a “help desk” function.
| Environmental hazard | Controls |
| Fire | Smoke detectors, fire alarms, fire extinguishers, fire-resistant construction materials, insurance |
| Water damage | Waterproof ceilings, walls, and floors, adequate drainage, water and moisture detection alarms, insurance |
| Dust, coffee, tea, soft drinks | Regular cleaning of rooms and equipment, dust-collecting rugs at entrances, separate dust-generating activities from computer, good housekeeping, prohibiting food and drinks within computing facilities |
| Energy increase, decrease, loss | Voltage regulators, backup batteries and generators, fiber optic networks |
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